Frequently Asked Questions
Are your perfumes authentic?
Yes — every bottle we sell is 100% authentic, brand new and sealed. No testers, no refills, no imitations.
How fast will I get my order?
Orders are packed and shipped within 1–2 business days (Monday–Friday) from Huntington, West Virginia. Delivery usually takes 2–5 business days after shipping, depending on your location.
How much is shipping?
Shipping is calculated at checkout based on your destination — you'll see the exact cost before you pay.
Do you ship internationally?
Not right now. We only ship within the United States — our perfumes contain alcohol, which can't be mailed internationally.
Can I return a perfume?
• Unopened bottles: yes, within 14 days of delivery, for a full refund. The bottle must be sealed, unused and in its original packaging.
• Opened bottles: no. For hygiene reasons we can't accept returns on bottles that have been opened or used — the same standard every major fragrance retailer uses.
• Damaged or wrong item: yes. Email us a photo at info@trueskinlap.com within 7 days of delivery and we'll make it right: full refund or free replacement, your choice.
How do I start a return?
Email info@trueskinlap.com with your order number and a photo of the item. We reply within 24 hours with the return instructions.
How do I get the 15% off?
New customers get 15% off their first order. Sign up with the popup on the homepage and use your code at checkout — one use per customer.
Do you have a physical store?
We're online only. Every order ships from our studio in Huntington, West Virginia.
How can I contact you?
Email info@trueskinlap.com — we usually reply within 24 hours.